September 2013 Newsletter: Technology Isn't the Answer

When confronted by an operational problem, we often jump to the conclusion that technology must be the solution. But more often than not, we don’t really understand the problem, and technology serves only to make a broken process a little bit faster. Take time to grasp the situation first. Once you really understand the problem, you’ll be able to find a cheaper and more effective solution that’s faster to implement. Download PDF to read the full article