If you’re a supervisor, a manager, or an executive, your days and weeks probably seem impossibly hectic, filled with an unending series of fires that you have to put out. There’s so much variation in your daily job that it probably seems impossible to create a smooth flow of customer value—and that’s stressful and exhausting. Nevertheless, you can create some semblance of flow in white-collar work. . . . Download PDF to read more

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