Your Internal Communication Stinks. Here’s Why—and What To Do About It.


I've posted another article on the HBR blog. Coming up with a title was a challenge for them, and ultimately they chose to focus on the plague of email. Frankly, I liked my original title better: "Your Internal Communication Stinks. Here's Why -- and What To Do About It." The post is really about switching communication models, from information "push" to information "pull." Here's how it starts:

How often are people’s email privileges suspended (aka, “mail jail”) because they’re inundated with a blizzard of questions, status updates, notifications, and other non-mission critical information? Most inboxes—and calendars—are gorged with junk because the dominant paradigm of communication is information “push.” This means that information is being pushed onto people when it’s ready, but not necessarily when the recipient needs it.

You can read the rest of the article on the HBR blog here.

Comment