Imagine running a production line without knowing each day what to make and in what quantities. The lack of that critical information guarantees uneven production, overburdened workers, and waste -- a disaster in the world of Lean. Yet this is precisely the situation for most knowledge workers, even those in lean organizations.
If you're a neat freak like me, you want to toss all your old papers. Immediately. If you're a pack rat, you've got so much stuff piled up in your office that you're now using tax returns from last decade as a coffee table. So how long should you keep that stuff?
If the first thing you do upon sitting down at your desk is read email, don't! You'll be a whole lot more productive if you do the most unpleasant task of the day first. Get yourself a cup of coffee and read on....
An organization that only creates a lean business process without creating lean work habits is like a sprinter with a track spike on one foot and an army boot on the other -- and that's a sure way to lose the race to satisfy the customer.
Put down your Blackberries and pay attention -- really pay attention -- when you read this: multi-tasking doesn't work.
This article deals with paper management. And if your office isn't snowed under by a blizzard of paper, that's okay, too. You can apply the same rules to your electronic files.