My latest article for Amex OPEN Forum just posted. Here's how it begins: The world is rife with maxims that remind us to never to break our commitments: “Be a man of your word,” “Your word is your bond,” “Under-promise and over-deliver.” But while this might be good advice when dealing with your spouse (or the IRS), it’s a bad idea when it comes to your business. Broken promises provide powerful opportunities to identify and eliminate problems that keep your business from improving and growing.

Read the entire article on the Amex OPEN Forum website here.