August 2014 Newsletter -- Making the Invisible, Visible


Peter Drucker’s comment that “What gets measured, gets managed” is widely known. Along similar lines, I’d like to suggest, “What gets seen, gets improved.” (Or at least, has the possibility of getting improved.) The common complaint in an office environment is that processes are unpredictable or too complex to represent visually. But that’s just lazy thinking. . . . Download PDF to read the full article

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